Der Zusammenhang von Emotionsarbeit mit Stress und Leistung im Studium

Irmgard Mausz; Victoria Stockhecke; Ricarda Merkwitz; Mari Trompke

doi:10.21240/zfhe/20-1/23

In the present cross-sectional study, relationships between emotional labour, stress and performance of students were investigated in an online survey of 181 students. Mediation analyses confirmed that surface acting mediated the relationship between emotional demands and stress, but not performance. Deep acting did not mediate the relationship between emotional demands and stress and performance. The results provide practical guidance for promoting healthy emotion regulation and well-being among university students.

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This work is licensed under a Creative Commons Attribution 4.0 International License.

The authors of our issue 20/1 address psychological aspects of planning and implementing courses, discuss teaching methods in this regard and analyse the role and function of performance assessments at a high level. In this context, the reflection of teaching - by teachers and students -, the concrete use of language in teaching and the promotion of personal resources are also the subject of debate. In particular, the emotional aspects of learning are thematised in terms of the social integration of learners and their possibilities for pedagogical self-regulation. With all these perspectives on our topic, it is therefore more than clear that the findings of psychology are of eminent importance for the development of higher education.

Authors

Irmgard Mausz
ISM International School Of Management
https://orcid.org/0000-0002-8361-0706
Victoria Stockhecke
ISM International School Of Management
Ricarda Merkwitz
ISM International School Of Management
https://orcid.org/0009-0005-5046-3438
Mari Trompke
ISM International School Of Management
https://orcid.org/0009-0008-6534-9648

How to Cite

Mausz, I., Stockhecke, V., Merkwitz, R., & Trompke, M. (2025). The relationship between emotional labour and stress and performance in students . Zeitschrift für Hochschulentwicklung (Journal for Higher Education Development), 20(1), 461–479. https://doi.org/10.21240/zfhe/20-1/23

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